While MobileConnect includes the ability to create conversations through assigning Next Keywords to message templates, this function provides the ability to conditionally create a conversation and can dynamically define the Next Keyword to use, instead of a defined value in the message template.
The function will return
true if an conversation was successfully created, or
false if an exception occurred. The function can only be used in MobileConnect messages and will return
false if used in a different application context, for example in Email Studio or CloudPages.
NOTE: This function cannot be used in conversation-based templates such as Double Opt-In, Vote/Survey or Info Capture messages.
|1||Number||True||Short code or long code used by MobileConnect|
|2||Number||True||Contact’s mobile number with country code prefix|
|3||String||True||Keyword to use for Next Keyword function|
|4||String||True||Application used for the conversation use
An outbound message is sent to a Contact. A Lookup function returns an applicable offer for the Contact from a Data Extension based on their mobile number. If an ‘Offer’ field is equal to
competition then a conversation will be created for the Contact with
COMPETITION as the Next Keyword.
%%[ var @offer set @offer = Lookup("SMS Offers", "Offer", "Mobile Number", MOBILE_NUMBER) if @offer == "competition" then CreateSMSConversation(61401123456, MOBILE_NUMBER, "COMPETITION", "MOBILECONNECT") ]%% You have been selected to enter a draw for a $100 voucher. Reply with your email address to register. %%[ else ]%% 10% discount at all NTO stores, 5 days only! %%[ endif ]%%
A text response message is also created in MobileConnect with the
COMPETITION keyword. The message template contains the following code:
%%[ InsertData("Competition Responses", "Mobile Number", MOBILE_NUMBER, "Email Address", [MSG(0).NOUNS]) ]%% Thank you for providing your email address. You have been registered for the competition.
If the Lookup function used by the
@offer variable returns
competition, then the Contact will receive the following SMS message:
You have been selected to enter a draw for a $100 voucher. Reply with your email address to register.
If the Contact replies to the SMS message with
[email protected], their mobile number and email address (from the response message) will be inserted into a ‘Competition Responses’ Data Extension and they will receive the following response:
Thank you for providing your email address. You have been registered for the competition.